Retail  Customer Service Excellence (eLearning)

When it comes to the world of retail, a lot of  images that pop up in our minds can be negative. We might see a distracted employee, or even a customer yelling at an employee and demanding to see the manager.

However, no matter what happens in a retail environment, the professional thing to do is always to keep a service-oriented mind-set and to do similarly oriented actions. Customer service, particularly in retail, can make the difference between a shop seeming professional, or appearing rude and unwelcome to customers. This eLearning course has been designed to enhance your skills in delivering exceptional customer service.

The best retail customer service professional  is always the smiling one, with a heart dedicated to serving whomever comes into the store. If a customer walks into the store, they should be treated exactly as you would want to be treated if you were a customer.

Facilitated Training’s Retail  Customer Service Excellence Training is a fun,  and proven Customer Service Training program that will exceed your customers’ expectations with outstanding service every time, by improving your skills, attitudes and behaviors.

In this engaging eLearning module you will learn how to interact with different types of customers,  to help ensure that they come back time and time again.

This module in 45 minutes in duration. You can commence the course, save and exit and recommence at your convenience.

At the completion of this module, you will be able to:

• Describe the importance of customer service excellence
• List and activate  the 5 customer service pillars
• Utilize a positive mindset to enable a positive customer outcomes

Please note access  and payment to this module occurs via accessing this link.

eLearning module: 45 minutes

Cost $75.00