Email Etiquette

Email etiquette matters

In this age of fast-changing technology, email is the preferred and often most efficient form of business communication. Despite this, many organisations overlook the etiquette framework that should be in place when using this important business communications tool. 

Email Etiquette training course provides your employees with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, utilising the calendar function and creation of a professional out of office message and more. Participants will learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. 

This half day training course focusses on Working Smarter and offers tips on such as when to use and not use the CC and BCC function." Other topics include meeting requests and out of office functions. From effective subject headers to using the calendar function, your learners will learn how to maximise their effectiveness of email, whilst reducing poor communication and potentially offending the receiver of their emails. 

Learners will find out

• Why subject headers and call to action are a critical part of email etiquette 
• Ways to use email to manage tasks, and responses – so the email users manage their day, not email managing the user.  
• The importance of checking the availability of meeting attendees using the calendar function 
• Why the size of attachments matter  
• The importance of targeting your communication to the email recipient 
• How SMART phones and tablets have changed the way email is used and the way messages need to be adapted so they are read 

If your learners implement just a handful of the proven ideas in Email Etiquette – even just one or two of them – they'll feel an enormous burden lifted off their shoulders. And your investment will be repaid many times over, starting today and for years to come. 

Ultimately, learners will discover that the most important lesson about email etiquette is to identify what's important and utilise the correct channel to communication and action what is required. This may or may not be the use of email to communicate. 

 Benefits for your organisation: 

• Reduced risk to your organisational brand.  A trusted brand can be eroded in seconds, by a thoughtless email sent to the wrong recipient.  
• Reduction in the rescheduling of meetings with the increased use of calendar use  
• Decrease poorly communicated emails  
• Increased use of effective email and communication behaviours 
• Greater awareness of the impact of email size, attachments and implications for SMART devices 
• Reduction in risk of emails being used inappropriately in the workplace. 

 

Buy and gain access to “Email Etiquette” training package with all you need to deliver an effective training course that will assist in increasing the effectiveness and professionalism of email usage in your organisation. 

Follow the well-structured adult learning format and deliver powerful training. 

Our high impact training courses and references have been designed to pay, print and train immediately, alternatively you can customise the training material to add flavours and experiences of your workplace, such as case studies, naming conventions and examples.  

Designed by experienced instructional designers with in excess of 20 years’ experience designing and delivering professional development courses. 

High impact slide decks, and workbooks, and guides are included in each course purchase. 

Each training course includes: 

• Detailed Trainer / Facilitator Guide 
• Targeted PowerPoint Slide decks 
• Learner Workbooks 
• Adult centred training activities 
• Self-paced learning plan for learning application back in the workplace 
• Knowledge check 
• Gamified Learning quiz  
• Learner Attendance Certificate  
• Attendance record sheet  
• Training evaluation 

 

Duration: 1/2 day  

Audience: all levels  

Purchase now: $00 +GST (AUD)