Customer Service Excellence:

How to Get Your Customers Talking & Returning.

"We purchased the 3 half-day workshops; “Active listening skills”; Building Rapport. Enhancing relationships” and "Customer Service Excellence”. The programs were easily adapted to our environment and rolled out to every department.  Providing companywide quality training at such a great price, was the best money we have invested for some time. D McCarthy. Learning Project Consultant.Community Learning, Regional Victoria.

Why you need Customer Service Excellence Training.

"Customer Service is not a department. It is a philosophy to be embraced by every employee … and that's why every employee needs customer service training."– Forbes

 To inspire customer loyalty, extraordinary customer service MUST be a daily conversation by all employees. This training is the perfect way to get that conversation started. 

When it comes to service, "good" just isn't good enough anymore. 

Over 90% of all organizations are now service-driven. Technology has dramatically raised the bar on customer expectations. Companies must not only get it right for customers each time, but they must also do the "extra things" that connect the customer emotionally to the organization. Customers now actively use social media to voice their opinions and disappointment which can devastate the reputation and success of your organisation.  

Creating Customer Service Excellence is critical for your organization's success and must be the mindset of ALL employees. 

• Without service, there aren’t customers 
• 6 elements of rapport building 
• Building trust with customers 
• Communication skills  
• Why customer service is relationship-based 
• Identifying customer profiles  
• Expectations of customer service requirements can differ based on cultural needs 
• How to identify and seek service opportunities to dramatically improve your customer service level 

This module is suitable for new employee induction training and refresher training of existing employees.  

Specific examples and case studies can be added or edited into the training materials to reflect your company segment, values and operating procedures. 

 Benefits of Customer Service Excellence training  for your organisation 

For any great organisation, the people are its most valuable asset. Your people are employed to achieve your business goals. The ‘Creating Customer Service Excellence’ training is an essential ‘enabler’ for bringing out the best in your team.  

Business benefits could include; Better customer retention, reduced customer complaints, consolidation of positive brand image to increased profit from servicing your customer’s needs.  

Buy and gain access to “Creating Customer Excellence” training package with all you need to deliver a high powered ‘customer service training program. 

Follow the well-structured adult learning format and deliver powerful training. 

Our high impact training courses and references have been designed to pay, print and train immediately, alternatively you can customise the training material to add flavours and experiences of your workplace, such as case studies, naming conventions and examples.  

Designed by experienced instructional designers with, in excess of 20 years’ experience designing and delivering professional development courses. 

High impact slide decks, and workbooks, and guides are included in each course purchase. 

Each “Creating Customer Excellence” training course includes: 

• Detailed “Creating Customer Excellence” Trainer / Facilitator Guide 
• Targeted “Creating Customer Excellence” PowerPoint Slide decks 
• “Creating Customer Excellence” Learner Workbooks 
• Adult centred training activities 
• Self-paced learning plan for learning application back in the workplace 
• Learning quizzes/ knowledge check 
• Gamified Learning quiz  
• Learner Attendance Certificate  
• Attendance record 
• Training evaluation sheet 

 Duration: ½ day  

Audience:  This training is primarily aimed at staff directly involved in customer service, however, anyone with any contact with customers will benefit.: 

• Customer Service Teams and Managers 
• Sales Professionals and Sales Support Staff 
• All Front Line and Support Staff in contact with customers 
• Brand Ambassadors in contact with the public or press 
• Receptionists, Telephonists and Public Ambassadors 

 

Purchase now: $999 +GST (AUD)