Building rapport skills. Enhancing relationships.

We purchased the 3 half-day workshops; “Active listening skills”; Building Rapport. Enhancing relationships” and "Customer Service Excellence”. The programs were easily adapted to our environment and rolled out to every department.  Providing companywide quality training was the best money we have invested for some time."

D Mc Carthy.Learning Project Consultant. Community Learning, Regional Victoria.

We all do our best to not start off on the wrong foot with clients and colleagues. Sometimes it can be difficult to manage relationships however when we consider the multitude of diverse personalities and organisation cultures we need to deal with.  

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns.

Rapport can be defined as ‘communication, relationship, and connection’. It’s when you believe that you share the feelings of another person. Rapport can develop quickly during a conversation or interaction, especially when people recognise interests that they hold in common. 

The importance of rapport should never be underestimated.  Crucial for all those who work in a sales capacity or any customer-centric role. It underpins all our communication and affects our ability to gain trust and build long term relationships with existing and potentially new clients or customers. 

In this 1/2 day course, your learners will learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. They will also learn how to empathize with customers by relating their own experiences, reflecting their emotions back to them, and normalising their difficulties. 

What learners will take away from this course on building rapport? 

• Greater understanding, skills and confidence to create harmony and rapport instead of misunderstanding and conflict.
• Understand what rapport is and why it’s so important
• Powerful practical techniques to build rapport quickly on the telephone or in a face to face environment
• How to maintain rapport throughout communications
• Avoid the unconscious behaviours that spoil rapport

If your learners implement just a handful of the proven ideas in Building Rapport Skills – even just one or two of them – they'll feel an enormous burden lifted off their shoulders. And your investment will be repaid many times over, starting today and for years to come greater trust from customers, and brand reputation. This course is perfect as part of new employee induction training, professional development programs for customer facing employees and refresher training.  

Buy and gain access to “Building Rapport Skills” training package with all you need to deliver a high powered soft skills training program. 

Follow the well-structured adult learning format and deliver powerful training. 

Our high impact training courses and references have been designed to pay, print and train immediately, alternatively, you can customise the training material to add flavours and experiences of your workplace, such as case studies, naming conventions and examples.  

Designed by experienced instructional designers with an excess of 20 years’ experience designing and delivering professional development courses. 

High impact slide decks, and workbooks, and guides are included in each course purchase. 

Each training course includes: 

• Detailed Trainers / Facilitator Guide 
• Targeted PowerPoint Slide decks 
• Learner Workbooks 
• Adult centred training activities 
• Self-paced learning plan for learning application back in the workplace 
• Learning check 
• Gamified Learning quiz  
• Learner Attendance Certificate  
• Attendance record sheet  
• Training evaluation 

Duration: 1/2 day  

Audience: all levels  

Purchase now: $999 +GST (AUD)