by Colleen Condon | Mar 19, 2024 | professional development, High performance teams, leadership, customer service
Did you know that the hospitality, aged care, and retail industries in Australia grapple with some of the highest turnover rates across all sectors? According to recent statistics, turnover rates in these sectors can soar as high as 60%, posing significant challenges...
by Admin | Apr 29, 2020 | customer service, culture, Recruitment
When was the last time you applied at your own company? Now, more than ever, people searching for their next role is more competitive than ever. Understandably, applications for roles have quadrupled accordingly. #covid19 Over the last few weeks, friends, family...
by Colleen Condon | Nov 1, 2019 | off the shelf training materials, communication, customer service
Customer service is arguably the most important thing for your business to get right. In this article, we will be focusing our attention on face to face interactions and customer service. When customers have a terrible customer service experience, they are often quick...
