by Colleen Condon | Jun 9, 2020 | instructional design, learning theory, training and development
What is the difference between Content and a Course? Not everyone is a learning designer. For many in Human Resources, or Learning and Development we find ourselves being a ‘jack of all trades.’ However, there are times when it is important to dig into the theory of...
by Colleen Condon | Apr 9, 2020 | Uncategorized, Training Needs Analysis TNA, off the shelf training materials, customising training
Targeting learner and business outcomes is more important than ever. 2020 continues to be a year of change and challenge. Many people find the prospect of change scary and hold back, preferring to do things the traditional way in the hope of staying afloat. But the...
by Colleen Condon | Dec 4, 2019 | Uncategorized, off the shelf training materials, customising training, instructional design
Building training materials versus buying. Why All Businesses should be increasing their training offer via Customisable ‘Off-the-Shelf’ Professional Development Training. Studies show that professional development employees can increase workplace productivity...
by Colleen Condon | Nov 11, 2019 | customising training, instructional design, off the shelf training materials
What do you need to consider when designing and planning for a development program? Let’s be honest. Time is money. Not developing employees is even more costly in the longer term. Development of employees – increases productivity, engagement and retention, which are...
by Colleen Condon | Nov 1, 2019 | off the shelf training materials, communication, customer service
Customer service is arguably the most important thing for your business to get right. In this article, we will be focusing our attention on face to face interactions and customer service. When customers have a terrible customer service experience, they are often quick...
