Active Listening Training

"We purchased the 3 half-day workshops; “Active listening skills”; Building Rapport. Enhancing relationships” and Customer Service Excellence”. The programs were easily adapted to our environment and rolled out to every department.  Providing companywide quality training at a such a great price,  was the best money we have invested for some time."

D Mc Carthy. Learning Project Consultant. Community Learning, Regional Victoria.

Why is listening important?

While listening is an integral part of effective communication, few people are taught how to listen effectively. Many people believe that hearing, ‘what is said’ is the same as listening to what is said. They are distinctly different.  

‘Hearing’ is a physical yet passive act involving the process and function of perceiving sound. ‘Listening’ is hearing the sounds with deliberate intention. Therefore, unlike hearing, listening is a skill that improves through conscious effort and practice.  

The way to improve active listening skills is through practice and acquisition of key skills including making a conscious effort to hear not only the words but to truly hear what the other person is saying.  

To help employees improve their skills, implementation of some active listening strategies will help them to reduce the potential for stress and tension, elicit greater openness, and build rapport with colleagues, customers, and managers.  

This half-day training course focuses on tangible skills and techniques to increase listening effectiveness.  

Active Listening learners will focus on the following areas. 

• Define active listening and its key components 
• Identify ways to become a better listener 
• Use body language to reflect a positive listening attitude 
• Create a listening mindset using framing, positive intent, and focus 
• Ask questions, probe for information, and use paraphrasing techniques 
• Identify common listening problems and solutions 

What are the benefits of active listening for your organisation? 

For any great organisation, its people are its most valuable asset. Your people are employed to achieve your business goals. This ‘Active Listening’ training is an essential ‘enabler’ for bringing out the best in your team.  

Business benefits include better communication both internally and externally. This can lead to reduced frustration and miscommunication in teams and management as well as cost savings and increased business from listening to your customers’ requirements.  

Buy and gain access to the “Active Listening” training package with all you need to deliver a high powered ‘active listening training program. 

Follow the well-structured adult learning format and deliver powerful training. 

Our high impact training courses and references have been designed to purchase, print and train immediately.  

Alternatively, you can customise and edit the training material to add in specific examples and experiences of your workplace, such as case studies, naming conventions and the like.  

Designed by experienced instructional designers with in excess of 20 years’ experience designing and delivering professional development courses. 

High impact slide decks, and workbooks, and guides are included in each course purchase. 

Each training course includes: 

• Detailed 'Active Listening Training'  Trainer / Facilitator Guide 
• Targeted 'Active Listening Training'  PowerPoint Slide decks 
• 'Active Listening Training' Learner Workbooks 
• Adult centred training activities 
• Self-paced learning plan for learning application back in the workplace 
• Learner Assessment 
• Learning quizzes/ knowledge check 
• Gamified Learning quiz  
• Learner Attendance Certificate  
• Attendance record 
• Training evaluation sheet 

 Duration: ½ day  

Audience:  This training is primarily aimed at staff directly involved in customer service, however, anyone with any contact with customers will benefit.: 

• Customer Service Teams and Managers 
• Sales Professionals and Sales Support Staff 
• All Front Line and Support Staff in contact with customers 
• Brand Ambassadors in contact with the public or press 
• Receptionists, Telephonists and Public Ambassadors 

Purchase now: $999 + GST AUD